Should you require any technical assistance with your Calrec product then we have a dedicated team of professionals on hand to ensure you receive prompt attention to your requirements.

At our Hebden Bridge base John Cheetham heads up the Customer Support Department with a highly trained team of engineers stationed at Hebden Bridge and around the world through our distributor network. You are never far away from a professional technical solution.

In addition to technical support, Calrec can also:

Arrange repairs
Supply replacement or loan units whilst repairs are being carried out
Commission site visits / carry out servicing
Arrange maintenance and operational training courses
Supply and service maintenance support contracts
Supply documentation
Provide a comprehensive spares service

For Technical Assistance

If you are based outside of the UK, please contact your local dealer. Alternatively contact the Customer Support Team.

Stephen Brant	Senior Customer Support Engineer
Peter Walker	Customer Support Engineer
Paul Birbeck	Customer Support Engineer
Nick Hughes	Customer Support Engineer
Joanna Caldicott	Service Administrator
Raju Miah	Customer Support Repair Engineer

Address:	Nutclough Mill Hebden Bridge West Yorkshire HX7 8EZ
Tel:	+44 (0) 1422 842 159
Fax:	+44 (0) 1422 845 244
Email:	support@calrec.com

When calling, faxing or e-mailing, please have the following information to hand:

Your name, location and a contact number
The model and serial number of the unit you are enquiring about
Your problem or need

Swiftview

Calrec uses Swiftview as its preferred electronic format. Swiftview has many benefits over pdf, particularly its ability to digitise large circuit diagrams and console layouts.

All Calrec's documents are stamped with the Swiftview license and are viewable using freely available unlicensed Swiftview program. Swiftview is available for a number of platforms in standalone and brower-based versions.

To download: to download the latest standalone version for Windows 95/98/NT/2K follow the link below to the swiftview download page. You will need to fill out a simple form to download the file. Versions for various platforms are available at www.swiftview.com/dload/dlmain.htm

Microphones

Calrec stopped manufacturing microphones in 1989. The following companies now have the rights to manufacture and service these units. All enquiries should be directed as follows:

For Soundfield microphones:

Pieter Schillebeeckx
Soundfield Research
Phone +44 (0) 1924 201089
Fax +44 (0) 1924 290460
e-mail: p.schillebeeckx@soundfield.com (direct)
e-mail: info@soundfield.com (general)
website: http://www.soundfield.com/

For all other studio microphones (sales):

Hebden Sound
David Anderson
Tel: +44 (0) 114 2013687
Fax: +44 (0) 870 0940057
e-mail: david@hebdensound.co.uk (direct)
e-mail: info@hebdensound.co.uk (general)
website: http://www.hebdensound.co.uk/

For all other studio microphone (repairs):

Ashley Styles
e-mail: contact@saturn-sound.com
website: http://www.saturn-sound.com/